Privacy Policy
Effective Date: 24 May 2025
At LumoDental™, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, use our services, or make a purchase.
By using our Services, you agree to this policy. If you do not agree, please refrain from using our site or services.
Please be aware that the packaging shown in the images is for illustration purposes only and may not reflect the final product packaging. (Packaging only!)
Updates to This Policy
We may update this Privacy Policy from time to time for legal, operational, or regulatory reasons. The latest version will always be posted here, with the effective date clearly indicated.
Information We Collect
We collect personal data in three main ways:
1. Information You Provide
- Name, shipping/billing address, phone number
- Order and payment details
- Account login information
- Product reviews or form submissions
Providing this data is necessary for completing your order and accessing certain features.
2. Automatically Collected Information (Cookies)
- IP address, device/browser type, browsing activity
- Session data to personalise your experience
You can control cookie settings via your browser. Note: disabling cookies may impact site performance.
3. Third-Party Data
We may receive information from:
- Shopify (our site host)
- Payment providers (e.g., billing confirmation)
- Analytics and advertising platforms
We do not control or take responsibility for how third parties handle data.
How We Use Your Information
- Order Fulfilment: To process and ship your orders
- Customer Support: To answer your enquiries and improve your experience
- Marketing: To share updates or promotions (opt-out anytime)
- Fraud Prevention: To protect against suspicious activity
Cookies & Tracking
We use cookies to:
- Remember your preferences
- Track site performance and traffic
- Deliver relevant ads
For Shopify-related cookie details, see Shopify’s Cookie Policy.
Sharing Your Information
Your data may be shared with:
- Service providers (e.g., payment processors, shipping partners)
- Marketing platforms (e.g., Shopify, email services)
- Legal authorities when required
- Business transfers (e.g., merger or acquisition)
We never sell sensitive personal data or share it to infer characteristics.
User-Generated Content
If you leave a review or submit content, it may be publicly visible. Please share responsibly—we are not responsible for how third parties use public posts.
Third-Party Links
Our website may include links to third-party websites. We are not responsible for their content or privacy practices. Always review their policies before sharing personal data.
Children’s Privacy
We do not knowingly collect data from children under 13. If you believe a child has submitted data, please contact us at info@lumodental.com to request removal.
Data Security & Retention
We implement industry-standard security protocols. However, no system is 100% secure.
We retain data only as long as needed to fulfil its purpose (e.g., order completion, legal compliance), after which it is securely deleted.
Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Restrict or object to how it’s processed
- Withdraw consent
- Request data portability
- Lodge a complaint with your data protection authority
To exercise these rights, contact us at info@lumodental.com. Verification may be required.
International Data Transfers
Your data may be stored or processed outside your country, including in the United States. When this occurs, we apply safeguards such as Standard Contractual Clauses to protect your data.
Questions?
If you have concerns about your data or this policy, please email us at info@lumodental.com. If unresolved, you may contact your local data protection authority.