Refund Policy

At LumoDental™, we’re committed to making returns simple and stress-free.
You have 30 days from delivery to request a return, provided your item meets the conditions below.

Return Eligibility

To qualify for a return, items must be:

- Unopened and in original, hygienic packaging
- Unused and undamaged
- With all accessories, manuals, and gifts included
- Accompanied by proof of purchase and returned within 14 days

Your Legal Right to Cancel (UK Orders)

If you’ve purchased online, you have a statutory right to cancel within 14 days of receiving your order for any reason.
To exercise this right, please contact us at info@lumodental.com
You then have 14 days to return the goods to us.

How to Start a Return

To begin the process, email info@lumodental.com with your order number and reason for return.

Once approved, you’ll receive full return instructions.

Returns without prior approval cannot be accepted.

Please note:
Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.

Unclaimed, Undelivered, or Abandoned Packages: If a delivery attempt is unsuccessful for any reason, including customer unavailability, incomplete or incorrect information, customs delays, or carrier restrictions, the shipment may be held for pickup or returned.

Customers are responsible for monitoring tracking information and contacting the carrier when required.

If the package is not collected within the carrier’s holding period and is returned, lost, or disposed of, LumoDental™ is not responsible for the loss.

Shipping, customs, handling, storage, and return fees are non-refundable.

Re-shipping may require additional payment.

Damaged or Incorrect Items

If your order arrives damaged, defective, or not as described, contact us immediately at info@lumodental.com with photos or a short description.
We’ll replace or refund it as quickly as possible.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

- Used oral care or personal hygiene products
- Custom or personalised items
- Perishable or hazardous materials
- Sale or clearance items

Exchanges

Need a different item?
Simply return the original product for a refund and place a new order.

Refund

Once your return is received and inspected, we’ll process your refund within 10 business days to your original payment method.
If you haven’t received your refund after 15 business days, please contact info@lumodental.com